OVERVIEW

The San Francisco School is seeking a warm, organized, and highly responsive Extended Day Front Desk Coordinator (40% part time position from 3:00-6:00pm) to support our after-school programs. This role serves as the first point of contact for families, students, and staff during Extended Day and plays a key role in ensuring safe, smooth, and welcoming daily operations. The ideal candidate is calm under pressure, detail-oriented, and thrives in a fast-paced, people-centered environment.

KEY RESPONSIBILITIES

Reporting to the Director of Auxiliary Programs and working closely with the Extended Day team and School Day Front Desk Manager, responsibilities include:

Front Desk and Community Presence

Greets students, families, and visitors with warmth and professionalism
Serves as a central point of communication during Extended Day hours
Answers phones, responds to inquiries, and receives mail and deliveries
Serves as a key point of entry and supervision during Extended Day hours, including monitoring building access, greeting and screening visitors, and supporting overall campus safety

Student Safety and Dismissal Coordination

Ensures safe, accurate, and efficient dismissal for all Extended Day and after-school programs
Verifies authorized pickups and communicates changes clearly with staff
Maintains consistent dismissal procedures

Program Operations and Systems Support

Maintains daily attendance records and Extended Day rosters
Supports coordination of schedules, enrollments, and program logistics
Uses and helps manage registration platforms (e.g., Homeroom) and internal systems
Ensures accuracy and organization of student and program information

Family Communication and Support

Communicates with families in a timely, clear, and supportive manner
Helps troubleshoot scheduling questions, registration issues, and daily logistics
Partners with families to support a smooth Extended Day experience

Team and Operational Support

Collaborates with Extended Day and school staff
Communicates key updates and supports the daily program flow
Provides coverage support, including subbing, as needed
Assists with special events, early dismissals, and school-wide coordination

QUALIFICATIONS

Demonstrates strong interpersonal skills and the ability to create a welcoming, supportive environment for students, families, and staff
Communicates clearly and professionally in person, over email, and by phone
Maintains discretion and handles sensitive information with confidentiality
Applies problem-solving skills and sound judgment in a fast-paced environment
Exhibits strong organizational skills and attention to detail
Effectively manages multiple priorities while remaining calm under pressure
Is proficient in Google Suite and open to learning school-specific systems and registration platforms
Works collaboratively as part of a team and contributes to a positive work environment
Demonstrates cultural competency and a commitment to fostering an inclusive community