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St. Joseph Public Schools
Position Description

JOB TITLE: Technology Support Technician

REPORTS TO: Technology Manager

LOCATION: St. Joseph High School, Technology Department

DESCRIPTION:

The Technology Support Technician supports district staff and students with various technology needs, focusing on hardware, software, and AV system support. This role involves troubleshooting, maintenance, and inventory management for district devices such as Chromebooks, MacBooks, and iPads and providing support for classroom AV equipment. The technician ensures compliance with inventory management standards and supports district policies and government grant funding guidelines.

PRIMARY DUTIES AND RESPONSIBILITIES:

End-User Technology Support:

Provide desk side support for staff and students with hardware, software, and network issues.
Diagnose and resolve device issues, including Chromebooks, MacBooks, iPads, and associated classroom technology (e.g., device casting, projectors, audio).
Collaborate with teachers and staff to ensure classroom AV systems, including any interactive or casting technology and audio systems, are functional and meet district standards.

Device and Inventory Management:

Maintain accurate records of hardware status, service requests, and technology inventory.
Perform in-house repairs and coordinate with vendors for warranty services, particularly for Apple devices.
Assist with Mobile Device Management (MDM) to keep devices configured, updated, and secure.

Classroom Technology and AV Oversight:

Support AV equipment installation and maintenance with vendors, following district guidelines for AV integration and setup.
Provides technical support for Google Workspace and user account management and assists with device management using the district’s MDM.

General IT and Network Support:

Provide Tier 1 and Tier 2 support for district hardware, software, and network infrastructure.
Install, configure, and test technology equipment, escalating complex issues as needed.

SUPPORTING DUTIES AND RESPONSIBILITIES

Perform preventative maintenance, software updates, and inventory tracking.
Travel within the district as necessary to provide on-site support and meet district-wide technology standards.
Assist with compliance documentation and support the annual audit of district technology assets.

QUALIFICATIONS/EDUCATION/EXPERIENCE:

Associate’s Degree in Information Technology, related field, or equivalent work experience.
1-3 years of experience in a technology support, IT helpdesk, or classroom AV support role.
Strong troubleshooting skills with a focus on end-user support and inventory management.
Ability to work autonomously.
Strong written and verbal communication skills.
Possess a valid driver’s license.

PREFERRED CERTIFICATIONS:

CompTIA A+
Google IT Support Professional Certificate
Apple Certified Macintosh Technician (ACMT)

JOB PROFILE:

Full-time 52-week position, Monday-Friday. Compensation is salaried based on experience. The benefit package includes health insurance and a state retirement plan.

PHYSICAL REQUIREMENTS:

Ability to stand, walk, and sit for prolonged periods.
Ability to perform the physical requirements of the position, including but not limited to lifting/carrying/pushing/pulling/stooping/crouching/reaching/handling.
Ability to lift items up to 50 lbs.