Job Class: 1203 Personnel Technician, Leaves Team

Salary Range: $80,478.11-$97,819.90 annually

Appointment Type: Permanent Exempt (PEX)

Length of Appointment: 3 years

Calendar: Full Time / Full Year

Who We Are

The San Francisco Unified School District (SFUSD) is the seventh largest school district in California, serving more than 50,000 students who speak more than 44 documented languages across 121 schools in the city of San Francisco every year. We aim for every student who attends SFUSD schools to discover his or her spark, along with a strong sense of self and purpose, and that all students graduate from high school ready for college and career, and equipped with the skills, capacities and dispositions outlined in SFUSD’s Graduate Profile. Every day in our quest to achieve this mission we provide each and every student the quality instruction and equitable support required to thrive in the 21^st century.

What It Means to Work Here

The SFUSD community is unified by our Core Values:

Student-centered: We put students’ needs first
Fearless: We persist through challenges
United: We celebrate and build on each other’s strengths
Social Justice: We stand with those most vulnerable in our community
Diversity-driven: We respect and seek to understand each person

We are also inspired by Vision, Values and Guardrails which captures our aspirations and vision for the future of public education in San Francisco. Alongside the District’s strategic plan. SFUSD is reimagining how public education will change over the next decade to meet the dynamic future of San Francisco. As a CORE district, SFUSD is also a leader in critical systems change for more comprehensive school accountability and innovations that help strengthen the instructional core, which is the foundation of our strategic plan and Vision 2025.

Who We Want

We want talented people from diverse backgrounds and experiences, who are inspired by our mission, steeped in equity, and who are motivated to unleash our children’s potential. We want people who are strong collaborators, skilled communicators, and problem solvers who are comfortable in a community of continuous learning.

The 1203 Personnel Technician will report to the Senior Leaves Analyst and be a part of the Leaves Team within the Human Resources Department. Under general direction, performs a variety of technical and clerical duties in support of leave-of-absence administration.

Essential functions include assisting with organizing and compiling documents, materials, and data related to leave of absence requests; processing personnel actions in accordance with Civil Service rules and applicable laws, policies, and procedures; responding to inquiries and communicating with employees and internal teams to provide and receive leave-related information; reviewing reports and correspondence for completeness and routing or processing items in accordance with established procedures; entering, updating, and maintaining data in HR systems and databases related to leave activities; and providing administrative support for projects and assignments.

Essential Duties

As the Personnel Technician, you will:

Support Leaves Analysts and the Senior Analyst in the administration of employee leave of absence (LOA), including FMLA, CFRA, medical, family, parental, sabbatical, and other applicable leaves in accordance with federal and state laws, Ed Code, Civil Service rules, collective bargaining agreements, policies, and regulations.
Receive, log, and route new leave requests and tickets to Leave Analysts; assign cases to Leave Analysts or Senior Analysts based on established criteria and workflow guidelines.
Enter and maintain accurate data in timekeeping and HR/Payroll systems at the direction of Leave Analysts or Senior Analyst; verify data for completeness, accuracy, and consistency in accordance with established procedures.
Run routine and recurring reports in accordance with established processes and guidelines, as directed by the Senior Analyst; review outputs for accuracy and completion.
Review and process leave-related documentation to verify required information is complete and properly filed in accordance with established procedures and guidelines; escalate questions regarding compliance, eligibility, or documentation sufficiency to Analysts or Senior Analyst; respond to employees using approved templates to provide standardized instructions for curing identified deficiencies.
Maintain accurate and confidential employee records by filing and organizing documentation in electronic folders and HR systems; apply established file naming conventions to ensure consistency, accuracy, and ease of retrieval; ensure records are complete, current, and maintained in accordance with established procedures.
Maintain strict confidentiality of employee information and adhere to all applicable privacy laws, policies, and procedures, including requirements related to medical and leave-related records (e.g., HIPAA).
Ensure excellent customer service by providing prompt, professional, and thorough responses to inquiries from:
- Internal teams such as payroll, staffing, benefits, salary, credentialing, and other departments, by providing factual leave status information and case details in accordance with established HR/Payroll records.
- Employees by providing general, standardized information regarding leave policies and procedures, using approved resources such as FAQs, knowledge base articles, and reference materials.
- Supervisors inquiring about employee leave by providing factual leave status information (e.g., start date, end date, expected return date) in accordance with established records.
Support Analysts and Senior Analysts by gathering information, reviewing records for accuracy and completeness, updating trackers, and compiling data and materials for reporting and compliance purposes.
Send standard communications to employees using approved templates and scripts; place outbound calls to employees on behalf of Analysts or Senior Analysts to provide status updates or request information.
Support process updates in response to legislative updates to ensure compliance with federal, state, and local leave laws and regulations (e.g., FMLA, ADA)
Support workshops and training related to leave-of-absence programs and processes.
Provide general clerical and administrative support to other Disability and Leave Services teams, including data entry and ticketing support.
Performs other related duties as assigned.

The strongest candidates will have:

Knowledge of San Francisco’s public schools/urban public schools and a passionate belief in SFUSD’s commitment to instructional leadership as a lever toward delivering on the SFUSD Graduate Profile
Experience supporting employee leave of absence administration.
Familiarity with applicable leave laws and regulations, including the Family and Medical Leave Act, California Family Rights Act, and Pregnancy Disability Leave.
Proficient in using HRIS or human resources database systems.
Experience working in a public sector or unionized environment.
Demonstrated exceptional attention to detail with a strong emphasis on data accuracy and integrity; ensures HR and timekeeping system entries are complete, accurate, and maintained in a timely manner.
Strong analytics and systems thinking are necessary to compile and summarize data for reporting and operational support to build infrastructure where none exists
Ability to work effectively across multiple functions and roles within a complex organization
The ability to learn quickly and adapt as needed in a fast-paced environment
Outstanding organizational skills and the ability to prioritize a high volume of competing priorities
A flexible, “can do” work ethic with the ability to identify issues within assigned tasks, take appropriate action within established procedures, and escalate concerns as needed while maintaining a focus on timely and accurate completion of work.
Excellent data analysis skills and experience preparing data summaries to support Analyst decision-making
Strong interpersonal skills and the ability to work effectively with team members and peers across departments, including other technicians and support staff.
Effective written and verbal communication skills, with the ability to respond to inquiries and provide clear, consistent information using approved templates, scripts, and reference materials and the ability to clearly communicate complex, bureaucratic processes to a variety of audiences
Ability to apply established HR procedures and support process improvements as directed
Ability to work effectively in difficult situations that involve confidential and sensitive matters
Strong computer skills, including Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and GSuite (Google Docs, Slides, Sheets, Forms)
One (1) year of verifiable experience in a human resources environment, preferably processing employee leave of absence requests, including direct experience and knowledge of the Family Medical Leave Act (FMLA), California Family Rights Act (CFRA), Pregnancy Disability Leave (PDL), and Parental Leave. Knowledge and/or use of human resource database software applications; Proficiency in computer systems and programs to perform word processing and to perform data entry, retrieval, query, database creation, and management functions.

Minimum Qualifications

Two (2) years of verifiable experience performing complex technical or clerical duties in a human resources environment; AND ability to type/keyboard 40 words per minute.

What We Offer

SFUSD offers a competitive salary of $80,478.11-$97,819.90/annually, commensurate with experience in a similar position. We offer a comprehensive benefits plan including dental and vision plans, a defined benefit pension plan, disability, life insurance, flexible spending account options, and vacation time. We also offer an inclusive and equity-centered environment where we encourage staff to bring their whole selves to work.

How to Apply

Visit https://jobs.sfusd.edu/ and create a new account to begin your application.
You will be prompted to electronically attach a letter of interest, resume, list of professional references

and any applicable credentials or licenses

Our Human Resources team will then review your entire application to determine your eligibility status

and contact you directly should you move forward in the process

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the San Francisco Unified School District.

District Nondiscrimination Statement:
San Francisco Unified School District prohibits discrimination, harassment, intimidation, sexual harassment and bullying based on actual or perceived race, color, ancestry, nationality, national origin, immigration status, ethnic group identification, ethnicity, age, religion, marital status, pregnancy, parental status, reproductive health decision making, physical or mental disability, medical condition, sex, sexual orientation, gender, gender identity, gender expression, veteran or military status, or genetic information, or association with a person or a group with one or more of these actual or perceived characteristics or any other basis protected by law or regulation, in its educational program(s) or employment.

For more information about the District's non-discrimination policy, please review Board Policy 4030.

Title IX Nondiscrimination Statement and Grievance Procedures:
Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator, or by any other means that results in the Title IX Coordinator receiving the person's verbal or written report. Such a report may be made at any time (including during non-business hours) by using the telephone number or electronic mail address, or by mail to the office address, listed for the Title IX Coordinator.

District Title IX Coordinator:

Eva Kellogg
Office of Equity
555 Franklin Street, 3rd Floor, San Francisco, CA, 94102
415-355-7334 or equity@sfusd.edu

For more information on the District’s Sexual Harassment policy and grievance procedures, please review Board Policy 4034.

Title IX Nondiscrimination Statement and Grievance Procedures:
Any person may report discrimination on the basis of a physical or mental disability (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute discrimination on the basis of a physical or mental disability), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Section 504 Coordinator.

District Section 504 Coordinator:

Alicia Rodriguez
1515 Quintara St., San Francisco, CA, 94116
(415) 242-2615 or rodrigueza@sfusd.edu

Personnel Technician, Leaves Team (1203)