Job Class: 1260 Case Coordinator

Salary Range: $45.47-$55.25/hourly

Appointment Type: Permanent Exempt (what does this mean?)

Length of Appointment: 3 years

Calendar: Full Time / Full Year

Who We Are

The San Francisco Unified School District (SFUSD) is the seventh largest school district in California, serving more than 50,000 students who speak more than 44 documented languages across 130 schools in the city of San Francisco every year. We aim for every student who attends SFUSD schools to discover his or her spark, along with a strong sense of self and purpose, and that all students graduate from high school ready for college and career, and equipped with the skills, capacities and dispositions outlined in SFUSD’s Graduate Profile. Every day in our quest to achieve this mission we provide each and every student the quality instruction and equitable support required to thrive in the 21^st century.

What It Means to Work Here

The SFUSD community is unified by our Core Values:

Student-centered: We put students’ needs first
Fearless: We persist through challenges
United: We celebrate and build on each other’s strengths
Social Justice: We stand with those most vulnerable in our community
Diversity-driven: We respect and seek to understand each person

We are also inspired by Vision, Values and Guardrails which captures our aspirations and vision for the future of public education in San Francisco. Alongside the District’s strategic plan. SFUSD is reimagining how public education will change over the next decade to meet the dynamic future of San Francisco. As a CORE district, SFUSD is also a leader in critical systems change for more comprehensive school accountability and innovations that help strengthen the instructional core, which is the foundation of our strategic plan and Vision 2025.

Student & Family Services Division (SFSD) is in primary service of students and families. Our purpose is to partner with families and students to transform our practices that center anti-racism, partnership and community building to create a safe and supportive school culture & climate.

Who We Want

We want talented people from diverse backgrounds and experiences, who are inspired by our mission, steeped in equity, and who are motivated to unleash our children’s potential. We want people who are strong collaborators, skilled communicators, and problem solvers who are comfortable in a community of continuous learning.

The San Francisco Unified School District (SFUSD) is the seventh largest school district in California, serving more than 48,000 students who speak more than 44 documented languages across 136 schools in the City and County of San Francisco every year. We aim for every student who attends SFUSD schools to discover his or her spark, along with a strong sense of self and purpose, and that all students graduate from high school ready for college and career, and equipped with the skills, capacities and dispositions outlined in SFUSD’s Graduate Profile. Every day in our quest to achieve this mission we provide each and every student the quality instruction and equitable support required to thrive in the 21st century.

The Case Coordinator will be a member of the ExCEL Program Team. This position supports the work and the mission of the District’s ExCEL After School Programs Department, which collaborates with 16 Community-Based Organizations (CBOs) that operate 87 after-school and summer programs. Under the supervision of the ExCEL Manager 1, the Case Coordinator is responsible for addressing incidents that occur at SFUSD ExCEL After-School Program sites during the school year and summer programs. This includes managing logistics, conducting research, liaising with the legal office, and drafting memos to CBO agencies. The coordinator will facilitate communication between CBO partners and the SFUSD department, as well as perform other related duties as required.

Essential Duties

The duties specified below are representative of the range of duties assigned to the job code/class and are not intended to be an inclusive or exhaustive list.

As the Case Coordinator you will:

Assist in the written and oral communication by providing information for the ExCEL Lead Manager and ExCEL Manager 1, and serve as a notetaker.
Under direction, prepare written summaries in narrative, outline, or graphic form, and a variety of other tasks related to supporting the resolution of incidents for ExCEL After School Programs.
Manage assigned files through the Salesforce Incident Reporting System, including electronic files, for cases handled by the ExCEL After School Programs
Assist with case management related to ExCEL After School Programs, including document organization and management.
As a part of the ExCEL Program Team, support the creation and presentation of the Quality Action plan, Incident Protocol, including but not limited to the ExCEL Program Profiles
Support professional development related to Title IX, Adult-student boundaries, and incident reporting.
Support in the roll-out process for Incident reporting in Salesforce.
Perform related duties and responsibilities, as assigned.

The strongest candidates will have:

Ability to draft detailed, high-quality documentation
Excellent verbal and written communication skills and a high level of attention to detail
Ability to manage multiple cases and competing priorities simultaneously
Strong interpersonal skills and the ability to build effective working relationships
Ability to demonstrate and practice cultural humility toward individuals of other cultures and ability to approach learning about other cultures as a lifelong goal and process.
Ability to work effectively in difficult situations that may involve confidential or sensitive matters
Strong computer skills, including proficiency in G Suite, Microsoft Office Suite, Zoom, Adobe, and similar systems like Salesforce.
Ability to work independently and exercise good judgment

Requires skills in: Speaking effectively in public; writing and preparing effective technical, statistical and other data and analyses which are accurate, complete and understandable to the public; communicating with and dealing effectively with people of a wide variety of ethnic, religious and socio-economic backgrounds.

Minimum Qualifications

Education: Possession of a Baccalaureate Degree from an accredited college or university. Course work in the social/behavioral sciences or in public/business administration is preferred.

Substitution: Professional personnel experience performing duties equivalent to those of City class 1280 Employee Relations Representative must substitute for the required education on a year-for-year basis. (One year of experience will be considered equivalent to 30 semesters or 45 quarter units of college coursework.) Related experience claimed in other City classes must be documented in accordance with Civil Service Commission Rule 109 to be treated as qualifying.

What We Offer

SFUSD offers a competitive salary of $45.4752-$55.2509/hourly commensurate with experience in a similar position. We offer a comprehensive benefits plan including dental and vision plans, a defined benefit pension plan, disability, life insurance, flexible spending account options and vacation time. We also offer an inclusive and equity-centered environment where we encourage staff to bring their whole selves to work.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the San Francisco Unified School District.

Non-Discrimination Policy

San Francisco Unified School District programs, activities, and practices shall be free from unlawful discrimination, harassment, intimidation, and bullying based on actual or perceived race, color, ancestry, national origin, ethnic group identification, age, religion, marital or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity, or gender expression; or on the basis of a person’s association with a person or group with one or more of these actual or perceived characteristics. This policy extends to San Francisco County Office of Education, including community school programs and activities.

For more information about the District's non-discrimination policy, please review Board Policy 4030.

Case Coordinator, ExCEL Team (1260) PEX 2025-2028