Position Type

IT Logistics & Support Specialist

Position Classification

Non-Exempt

Job Location

Hybrid - 7034 E Court St, Davison MI 48423 (4x per week)

Overview

Reimagine Education, LLC is a privately-owned management company for Michigan International Prep School, a publicly funded Cyber Charter School.

Philosophy

At Michigan International Prep School, we want our students to pursue what makes them different. No two people are identical, and it doesn’t make sense to treat them like they are. That’s why we create a unique learning pathway for every MIPS learner, built around their talents, interests, location, and schedule. Students are first in our school.

Position Description

Reimagine Education, LLC is seeking an innovative IT Logistics & Support Specialist to serve as the primary bridge between technology inventory management and end-user support. This role is responsible for the entire lifecycle of student and staff devices—from unboxing and configuration to shipping, receiving, and Level 1–2 technical troubleshooting. The ideal candidate is a highly organized multi-tasker who is as comfortable managing a shipping workflow as they are resolving software conflicts or hardware failures. Must report in person at Davison facility 4 days a week and remote one day. This position will report directly to the Director of Technology.

Qualifications

Associates degree or higher preferred.
Work and Collaborate to make everyone around you better including staff and students.
Ability to handle multiple tasks at once in an effective manner
Works well with a team
Strong organizational, communication, and interpersonal skills.
Maintain a positive “can do” attitude
Passion for helping families and students succeed.
Be a self-starter and an independent thinker
Ability to troubleshoot technical issues rapidly and adapt to new technology.

Essential Duties

Logistics Duties

Responsible for maintaining the schools shipping resources
Collaborates with school leadership to ensure infrastructure and tools support school and technology initiatives.
Manage and maintain school hardware and equipment, including computers, tablets, and peripherals.
Enroll devices in management software (JAMF, Google Admin Console, etc..)
Update technology inventory records and support the system-wide inventory of technology assets.
Manage high-volume deployments during start-of-year and end-of-year transitions
Maintain knowledge of computer hardware and software asset management practices.
Support the system-wide inventory of technology assets and digital signage.

Customer Support:

Provide technical support and assistance to staff, students, and families .
Troubleshoot and resolve technical issues related to online learning platforms, virtual classrooms, and other digital tools.
Document and track technical support requests and resolutions using a ticketing system.

Other Duties:

Perform other technology-related duties as assigned by the Director of Technology
Comply with policies established by federal and state law, State Board of Education rule, and local board policy in the area of instructional technology
Carry out other duties and obligations that are determined to facilitate the school’s mission, goals, standards, and Education Program
Employee must honor written Board Policies and Administrative Regulations
Employee must be to able to work from designated Learning Lab as scheduled
Employee must be able to stand for a minimum of 30 minutes at a time
Employee must be able to lift 40 lbs
Employee must be able to move throughout the Learning Lab
Employee must be able to sit in chair for long intervals

Required Documents

All applicants are required to submit a completed application, cover letter, and resume.

Reimagine Education, LLC is an Equal Opportunity Employer. The position is subject to Reimagine Education, LLC policy, rules, and regulations. As Equal Opportunity/Affirmative Action Employer, It is the policy of the Michigan International Prep School and Reimagine Education, LLC that no person shall on the basis of race, religion, color, national origin, sex, age or disability be excluded from participation and be denied the benefits, or be subjected to discrimination under program or activity and in employment, further Reimagine Education, LLC strictly adheres to the provision of Title VI of the Civil Rights Acts of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and all Michigan Department of Education policies and regulations prohibiting discrimination.

Benefits

● 401(k)
● Dental insurance
● Health insurance
● Life insurance
● Vision insurance