Gratiot-Isabella RESD:

Job Posting

Position Title: Field Technician

Department: Technology

Reports To: Technology Services Supervisor

Start Date: 07/01/2026

SUMMARY:

The Field Technician supports the students and staff at area schools. They work in the local school

buildings to help ensure the efficient technical operations in support of education. Acting as part of a

team that supports multiple school districts, they manage local devices and coordinate the resolution of

local issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned

● Maintain (e.g. install, troubleshoot, repair, etc.) desktops, chromebooks, laptops, mobile devices, printers, software and operating systems

● Image computers as necessary

● Maintain Chromebook carts

● Support remote access for staff and students

● Support timely updates for operating systems and applications

● Monitor and report on local cybersecurity concerns

● Track and manage inventory and warranty repairs

● Maintain documentation, asset inventories and passwords

● In coordination with Technology Services Director assist with planning and budgeting

● In coordination with the Systems Administrators manage end-user credentials and access to

network resources, including files shares, printers, Internet and network services

● Provide on-call and after hours support as necessary

● Respond in a timely manner to helpdesk support tickets

● Collaborate with other repair techs for larger projects

OTHER SKILLS and ABILITIES: A demonstrated understanding of:

● Networking including Wireless, DHCP, TCP/IP and Ethernet

● Internet services including HTTP, FTP, SSH, POP3, DNS, and SMTP

● Specific software including Microsoft Office, Chrome and Google Workspaces

● Cybersecurity, including malware and phishing protection, secure remote access, virus scanning

and password management

● General A/V equipment, including projection equipment, audio sound systems and multimedia

delivery systems

● Effective communication and customer service skills

SUPERVISORY RESPONSIBILITIES:

None

EDUCATION and/or EXPERIENCE:

Technical certifications and/or applicable college courses. Demonstrated expertise providing technical

support.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret technical documentation and periodicals. Ability to research

technical issues and new technology options using all available resources including the Internet. Ability

to clearly communicate through oral presentation, multimedia presentations, written reports and email.

Ability to effectively communicate with a wide variety of professionals, including technicians,

engineers, administrators, board members, general public, students, teachers and sales people.

MATHEMATICAL SKILLS:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret

an extensive variety of technical instructions in mathematical or diagram form and deal with several

abstract concrete variables. Ability to convert and operate between various base numbers systems,

primarily base 2, base 10, and base 16. Ability to gather, analyze and draw conclusions from and or/

spot correlations in large data sets (e.g. time samples, logs).

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret

an extensive variety of technical instructions in mathematical or diagram form and deal with several

abstract and concrete variables.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to

perform each essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The

employee is occasionally required to stand and walk. Specific vision abilities required by this job

include close vision and the ability to adjust focus. The position requires meeting deadlines with severe

time constraints, interacting with the public and staff, irregular or extended work hours. The employee

is responsible for safety, well-being, work output of others and must be able to meet demands from

several people. Must be able to install both light and heavy equipment to heights of 8 feet. and be able

to work in tight spaces. This position occasionally requires climbing a ladder to access a roof or to

access cables above a ceiling.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of

those an employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet, but can vary, especially when working in the

various equipment rooms where levels from equipment can be quite high. When visiting a building of a

partner or customer, the noise level may be loud.

The information contained in this job description is for compliance with the American with Disabilities

Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are

performed by the individuals currently holding this position and additional duties may be assigned

GIRESD: Field Technician