Primary Purpose

Assist, implement, and provide technical support of campus-level technology systems. Respond to requests for assistance from staff regarding computer software, hardware, and computer peripheral devices.

Qualifications

Education/Certification

High School diploma or GED

Special Knowledge/Skills

Knowledge of basic computer software and hardware preferred
Learner, team-player, self-starter, self-motivated, flexible, and organized
Effective communication and interpersonal skills
Ability to positively work when interfacing with staff of CISD
Ability to troubleshoot and correct basic technology-related problems
Flexibility to manage multiple request items from multiple areas simultaneously
Ability to help resolve problems in a professional, congenial manner

Major Responsibilities and Duties

Provide appropriate technology support for request tickets in the district-wide work order system.
Provide first line campus-level technical support for hardware, software, printers, and computer peripheral devices including but not limited to routine maintenance, repairs, updates, cleanings, and troubleshooting.
Assist with support of technology in the classroom in a timely manner utilizing the available support tools and by using innovative and emerging technologies throughout the district.
Assist other Technology department personnel with installation and implementation of hardware and software, as requested throughout the district.
Perform repairs, as needed, to maintain clean, operable equipment.
Assist with necessary management of computers and printers following normal procedures including beginning and closing-of-year procedures.
Stay current with advances in the computer technology industry.
Update licensed software programs, as required.
Perform other duties as assigned.
Record service requests into the district work order system.
Assist with inventory procedures for all campus-level technology-related equipment.
Enjoy working with people and technology.
Maintain confidentiality of information.
Exemplify high standards of ethical conduct according to District Policy.
Support administrative policy.
Represent the school system to the community in a positive professional way.
Maintain a sincere, friendly attitude toward visitors and patrons to ensure communication.
Perform other duties, as assigned.

Mental Demands / Physical Demands / Environmental Factors

Requires working in a cooperative, assisting manner with all district staff. Requires lifting (up to 40 lbs.), stooping, bending, kneeling, climbing, and prolonged use of computing devices. Requires frequent travel to various campuses and locations within CISD.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Technology Support Assistant