Fremont County School District #38

Job Title: Technology Support Specialist Department: Technology

Reports To: Technology Director

ABSTRACT

To provide technical assistance for technology related systems to district staff and students.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists in maintenance of accurate district technology inventory.

• Provides help desk hardware and software support.

• Ability to independently organize and prioritize work requests.

• Ability to work under limited supervision to resolve technical problems with equipment and software.

• Installs, configures, maintains, repairs, and provides technical support for the most commonly used technology hardware and software used in the school district.

• Works with vendors to resolve technical problems with equipment and software.

• Ability to configure and maintain networking devices.

• Researches a variety of technology topics for the purpose of recommending procedures and/or purchases.

• Assists and provides training for staff as requested on the latest District adopted software and hardware technology.

• Keeps abreast of technology trends and presents useful new technologies to the District.

• Demonstrates communication skills with faculty and staff to include computer concepts at the various levels of computer literacy.

• Any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Minimum of 2 years technical training beyond high school in computer science or related discipline or the combination of education and experience that enable

performance of the essential duties and responsibilities of the position. Technology certifications related to the position are a plus.

LANGUAGE SKILLS

Ability to communicate efficiently and effectively with numerous audiences via strong written and oral communication skills.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to manage multiple tasks and prioritize workload. Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Wyoming Driver's License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee frequently is required to talk or hear. The employee is occasionally required to stand and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

TERMS OF EMPLOYMENT:

8:00 am to 4:00 pm, 260 days, classified salary schedule

EVALUATION

Performance on this job will be evaluated in accordance with school board policy and administrative regulations on evaluation of classified personnel.