Student Technology Support Paraprofessional

Department: Technology Services
Location: Ellis Middle School and Austin High School
Schedule: 5 hours per day during the school year. Work location alternates between Ellis Middle School and Austin High School based on a predetermined schedule.
Reports To: Director of Technology Services

Position Purpose

The Student Technology Support Paraprofessional provides frontline support for student technology needs at Ellis Middle School and Austin High School. This position assists students with district-issued devices, coordinates repairs and loaner devices, maintains student technology records, and serves as a point of contact for routine technology support during designated hours. The primary goal of the position is to ensure students have consistent access to functioning technology that supports teaching and learning.

Essential Duties and Responsibilities

Student Device Support

Provide first-level troubleshooting and support for student-issued laptops and related technology.
Assist students with login, connectivity, software, and device-related issues.
Determine when issues can be resolved locally and when devices require advanced repair.
Maintain a regular technology support presence at designated times within each building.

Repair Coordination

Receive, document, and prepare student devices for repair.
Track devices sent to and returned from repair.
Communicate with students and staff regarding repair status.
Distribute repaired devices and coordinate device exchanges.

Loaner and Spare Device Management

Maintain organized inventories of spare and loaner devices.
Prepare loaner devices for student use.
Ensure devices are returned, updated, and ready for redistribution.
Monitor inventory levels and report shortages or concerns.

Student Technology Records and Ticket Management

Create, update, and monitor student technology support tickets.
Maintain accurate records of device assignments, repairs, and exchanges.
Follow up on unresolved student technology issues.
Communicate recurring issues and trends to Technology Services staff.

Device Care and Maintenance

Assist with district procedures related to device sanitation, cleaning, and pest mitigation protocols.
Conduct basic inspections of student devices and accessories.
Report damaged, missing, or nonfunctional equipment.

Customer Service and Communication

Provide courteous and professional support to students and staff.
Work collaboratively with building administration, media centers, counselors, and Technology Services personnel.
Promote responsible care and use of district technology resources.

Additional Responsibilities

As time and workload permit, the position may assist Technology Services staff with:

New student device deployment.
Collection and processing of end-of-life devices.
Technology-related documentation and inventory projects.
Student device accountability processes and related communications.

Knowledge, Skills, and Abilities

Basic knowledge of Windows laptops, Microsoft 365, and common educational technology tools.
Strong organizational and recordkeeping skills.
Ability to troubleshoot routine technology issues.
Ability to learn inventory and ticketing systems.
Strong interpersonal and customer service skills.
Ability to work independently and manage multiple priorities.
Ability to maintain confidentiality of student information.

Qualifications

High school diploma or equivalent required.
Post-secondary coursework, technical training, or related experience preferred.
Experience working with students or technology support systems preferred.
Ability to lift, move, and transport technology equipment weighing up to 25 pounds.

Work Environment

This position requires possible travel between Ellis Middle School and Austin High School and involves frequent interaction with students, staff, and technology equipment in school settings.

Salary/Benefits: Hourly starting rate of pay is $18.90 per hour. Other benefits according to the Para Educator Working Agreement are located within the Human Resource section of the Austin Public Schools website at www.austin.k12.mn.us

Salary: The salary range for the position is outlined on page 10 of the Paraprofessional Working Agreement:
ParaeducatorsWorkingAgreement.pdf

Benefits: Paid time off, health insurance, life insurance, etc., according to the Paraprofessional Working Agreement, outlined on pages 13-19; 28-29:.
ParaeducatorsWorkingAgreement.pdf

Commitment to Equity:
Austin Public Schools is committed to diversifying its workforce to better reflect the community we serve. We believe the practices used in recruiting, interviewing, hiring, supporting, and promoting staff must include and honor, at every level, those who represent the diverse identities of our schools and community.

Common and Shared Accountabilities for All Positions
Employees of Austin Public Schools are expected to support the strategic plan. Our mission at Austin Public Schools is to Inspire, Empower, and Accelerate. Our vision is to prepare all learners to make a difference in the world. All employees are to model and promote an environment that is respectful for all and work collaboratively with other staff to focus on the needs of the learner. A quality, customer focus that conveys a welcome attitude, an adaptability to change, and a desire for continuous improvement is also expected of all employees. In addition, staff are to respect confidential matters, encourage a safe and secure environment throughout the schools, and be dependable and accountable employees. The strategic plan can be found on our website at https://www.austin.k12.mn.us/district-offices/school-board/strategic-plan.

District Information: To learn more about Austin Public Schools, visit https://www.austin.k12.mn.us/

Application Procedure: Apply online at Employment - Austin Public Schools | Inspire. Empower. Accelerate.

As Equal Opportunity Employer, Austin Public Schools is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate based on race, color, creed, religion, national origin, sex, disability, sexual orientation, age, marital status, status with regard to public assistance, familial status or membership or activity in a local commission. The school district strongly encourages anyone interested to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Paraeducator - Technology