Technology Support Specialist I

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Resume

This position is onsite only. There is no remote work available. The hours are approximately 29 hours per week.

Position Overview

The Technology Support Specialist I provides technical support to district schools by responding to work orders, maintaining application software systems, assisting teachers with technology integration, and providing training and troubleshooting support for district software and equipment.

Key Responsibilities

Respond to work orders and technical inquiries from assigned schools.
Assess work order requests and determine appropriate solutions.
Maintain district-supported software applications including installing updates and managing user data.
Support teachers and school staff in adapting to and using new technology tools and software.
Provide training and tutoring to staff regarding technology applications and equipment operation.
Maintain documentation and records related to work orders, help desk activities, and system maintenance.
Participate in meetings, workshops, and training sessions related to technology services.
Troubleshoot technology issues and refer complex problems to appropriate personnel.
Assist staff with resolving software or technology issues impacting classroom instruction.
Maintain accurate records and logs of technical support activities.
Perform other related duties as assigned.

Job Requirements – Minimum Qualifications

Skills

Operating standard office and technology equipment
Maintaining technical documentation and records
Providing user support and troubleshooting assistance

Knowledge

Basic computer hardware and software systems
Customer service practices for technical support

Abilities

Communicate effectively with users of varying technical knowledge
Maintain confidentiality of sensitive information
Establish positive working relationships with staff
Work effectively under deadlines and interruptions

Responsibility

Works under limited supervision providing technical support services and assisting staff with district technology applications.

Work Environment

Work is performed primarily in school and office environments.

Experience

Job-related experience required.

Education

High school diploma or equivalent.

Required Testing

None specified.

Certificates and Licenses

Valid Driver’s License and evidence of insurability.

Continuing Education / Training

District-required training annually.

Clearances

Mandated Reporter Training
Criminal Background/Fingerprinting Check

Reporting Relationship

Reports to the assigned supervisor.

FLSA Status

Non-Exempt

Technology, Support Specialist I