Technology Support Assistant - Client Support Services Department

Full Time 260 days/8 hrs/day

Provide technology support and assistance to a particular group of end users [at the esc].

Duties: Provide support in deploying, configuring, maintaining, and monitoring desktop, laptop, and mobile device technology. Install, trouble-shoot, and maintain technology hardware, software, and related peripherals. Support specialized computer applications and operating systems software. Assist staff with hardware and software applications. Ensure devices will function within the network and have appropriate applications, security, and updates implemented. Thoroughly research, diagnose, troubleshoot, and test solutions to technical problems using available resources. Collaborate with Client Support Services team and clients on device support, management (SCCM, Google Admin Console, and Jamf), and deployment. Develop documentation and self-help materials to support district-wide technology. Provide setup and assistance with the client audio-visual needs. Work with client’s specific technology needs and applications, which may include professional development. Perform other tasks and assume other responsibilities as assigned by the Client Support Services Supervisor.

Minimum Qualifications: High School Diploma or equivalent. 1+ years successful technology support experience with hardware and software. Excellent customer service skills. Ability to work positively with staff. Ability to work in a team environment. Excellent communication skills including writing, speaking, and listening. Ability to troubleshoot computer problems. Ability to ascertain, interpret, and document technology/training needs. Ability to manage time effectively and work independently. Ability to work with diverse groups. Ability to maintain regular attendance, which includes completing an assigned day. Must be able to lift equipment weighing up to 40 pounds. Ability to perform position responsibilities including physical factors, work devices and materials handling, data functions, and people functions. Must be physically working in the building/on site.

Preferred Qualifications: Either on-the-job training, technical school or college coursework preferred. Equivalent experience/training considered. Experience in K-12 Education preferred.

Rate of Pay:
$25.15/hour to $27.73/hour
View additional terms and benefits here.

Start Date: ASAP

Technology Support Assistant - 195203