**Pending Board Approval**

The WISD's Mission is to educate, serve, and advocate with students, families, schools, and the community. We disrupt racial inequities, build just educational systems, and expand access for all learners. We value human potential while striving to support current and future generations of Washtenaw County to enrich as many lives as we possibly can.

The WISD’s Vision is to be a leader in empowering, facilitating, and delivering high-quality, boundary-spanning, educational system that educates all children through an equitable, inclusive, and holistic approach.

SUMMARY

The Technical Specialist II ‐ Data and Infrastructure position requires a high level of accuracy, customer service, technical skill and demonstrated knowledge in data systems in support of District Student Information Systems and Data Systems in general. Support systems for all district state data reporting. Strong problem‐solving skills, exceptional follow‐up and attention to detail are necessary. This position provides technical support for VMWare, SAN storage, LAN/WLAN, and Windows and Linux/Unix servers while following best practices for management and security. This position requires the ability to be available on-call to handle work problems at all hours (as needed).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Demonstrates a strong commitment to equity, social justice, and inclusion in all practices and position responsibilities.
Demonstrates the ability to examine how his/her/their position (directly or indirectly) impacts educational inequities in student achievement outcomes.
Engages in reflection and ongoing learning and development on critical concepts and terms identified in the Washtenaw ISD Educational Equity Policy including concepts such as cultural proficiency, racial equity, and systemic and structural inequities.
Provides assistance and technical support to users of Student Information Systems (SIS) such as PowerSchool.
Initiates technical support for SIS requests on behalf of the District.
Ensures high quality data in all applications integrated with the Student Information System such as Google, Clever, NWEA, Early Childhood and other student applications.
Works in cooperation with other team members to provide end user training for SIS and reporting including the use of the application and processes for entering good quality data.
Monitors data in the SIS for accuracy and completeness.
Keeps apprised and communicates changes in state reporting rules to ensure the district is in compliance and support of the pupil accountant.
Assists users in extracting data and creating reports from data systems as requested by the District.
Functions as a system admin for the SIS: setting up and configuring the system.
Supports systems for state and federal data reporting as needed.
Coordinates data exchange between data systems used by the district (such as Clever integration, SFTP exports).
Collaborates with Data Team to create reports, and customizations and specialized SIS projects as needed (e.g., standards based elementary school report card).
Provides project management and implementation tasks for new application projects.
Provides technical assistance in the areas of administrative and instructional technology.
Documents current systems and processes.
Consults with vendor support to request technical solutions to specific user needs.
Manages Windows and Linux/Unix servers as required.
Oversees the management, use, and health of all servers in the District.
Conducts on-site visits to school districts to provide ongoing customer support for the student management application.
Helps manage District VMWare configuration and administration, UCS system, and SAN storage management.
Assists Network Specialists with support (such as troubleshoot file transmission and data issues inside the application, query database and analyze server logs).
Provides support and basic troubleshooting of LAN/WLAN infrastructure and related issues.
Establishes and maintains a positive and productive work relationship with intermediate and local District staff.
Provides backups, business continuity and network incident response planning.
Remains current with best security practices for network infrastructure systems and ensure compliance with security requirements.
Contributes to library of documentation: creation of new documents and updating existing documentation as needed.
Maintains flexibility to be available on-call to handle work problems at all hours (as needed) as required for this position.
Performs the essential duties of a technical assistant while supporting team initiatives and projects as needed.
Provides excellent customer service.
Maintains regular predictable attendance.
Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

N/A.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Alternative requirements that may be appropriate and acceptable to the Board of Education may be considered. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in information technology, business, or related field is preferred.
Extensive training and experience in support and administration of PowerSchool.
Experience in the use and support of other database tools.
Experience in the use of PL/SQL, Access, HTML, CSS, JavaScript, and Oracle.

LANGUAGE SKILLS

Demonstrates ability to effectively present information and respond to questions from groups of administrators, staff, parents, students, and the general public.
Demonstrates ability to write reports, business correspondence, and procedure manuals.
Demonstrates ability to express self clearly, both orally and in writing.
Exhibits excellent communication skills and ability to deliver effective training and assistance to staff in the use of district SIS and data applications.

TECHNICAL SKILLS

Demonstrates ability to integrate technology into the everyday workflow as necessary.
Demonstrates a working knowledge of hardware components and their functions.
Demonstrates ability to implement new technologies.
Demonstrates a working knowledge of fundamental network design and common network operating systems.
Demonstrates ability to utilize packet analyzer in troubleshooting.
Demonstrates ability to utilize multi‐media equipment and applications, basic software applications, and common operating systems.
Demonstrates ability to read, analyze, and interpret technical documentation and governmental regulations and forms.
Exhibits proficiency in the use of a personal computer (PC) or MAC in a networked environment to utilize the Internet and other electronic communications mechanisms such as email, conferencing, bulletin boards, etc.
Exhibits excellent knowledge of productivity applications such as Microsoft Office (word processing, spreadsheets, database, and presentation software) and other technology to support efficient and effective office operation.

MATHEMATICAL SKILLS

Demonstrates ability to apply the concepts of basic math, algebra, and geometry consistent with the duties of this position.

REASONING ABILITY

Understands the impact and need for technology throughout the District, and the relationship between curriculum, instruction, and technology in providing an effective teaching and learning environment.
Demonstrates ability to manage complex needs and assure results.
Demonstrates ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Demonstrates ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Exhibits a high level of professionalism with the ability to handle confidential information, use good judgment, plan, and handle complex projects, and maintain a flexible attitude.
Demonstrates ability to interpret complex legal documents, technical documents, and employment policies.
Demonstrates ability to define problems, collect data, establish facts, and draw valid conclusions.
Exhibits a high level of accuracy, organization, and attention to detail.
Exhibits drive in the pursuit of professional growth.

INTERPERSONAL SKILLS

Demonstrates ability to build rapport with others and to serve diverse publics.
Demonstrates ability to take initiative; work well with others as a collaborative team member, think creatively, and exhibit good communication skills.
Demonstrates ability to work effectively and collaboratively with other departments, agencies, and individuals.
Exhibits excellent customer service skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk, and stand. The employee is occasionally required to bend and or twist at the trunk more than the average person with some stooping, kneeling, crouching, and/or crawling. While performing the duties of this job, the employee is regularly required to speak or listen. The employee is continuously repeating the same hand, arm, or finger motion many times. This position requires significant fine finger dexterity. The employee must occasionally lift and/or move up to 50 pounds such as electronics. Specific vision abilities required by this job include close vision, distant vision, and the ability to adjust focus. The ability to travel to other buildings is required. The position requires the individual to sometimes work irregular or extended work hours and meet multiple demands from several people.

ENVIRONMENTAL ADAPTABILITY

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is quiet to loud depending upon the activity in the particular part of the day. The employee is frequently required to interact with the public and other staff. Occasionally the employee may be required to be outdoors for a short period of time, and therefore subject to varying weather conditions, for purposes of accomplishing the essential functions of this job.

FUNCTIONS OF POSITION DESCRIPTION

This position description has been prepared to define the general duties of the position, provide examples of work and to detail the required knowledge, skills, and ability as well as the acceptable experience and training for the position. The description is not intended to limit or modify the right of any supervisor to assign, direct, and control the duties of employees under supervision. The WISD retains and reserves any and all rights to change, modify, amend, add to or delete from any portion of this description in its sole judgment. This position description is not a contract for employment.

The WISD is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The District will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

TERMS

Salary and other employment conditions are set forth by the Board of Education as reflected in the Non-Affiliated Staff Manual. Starting salary ranging (dependent upon experience) from $63,970 - $78,620.

Washtenaw Intermediate School District is a drug‐free workplace.

It is the policy and commitment of the Washtenaw Intermediate School District not to discriminate on the basis of race, color, religion, national origin, sex, disability, age, height, weight, familial status, marital status, genetic information, sexual orientation or any legally protected characteristic, in its educational programs, activities, admissions, or employment policies in accordance with Title IX of the 1972 Educational Amendments, executive order 11246 as amended, Section 504 of the Rehabilitation Act of 1973 and all other pertinent state and Federal regulations.

Technical Specialist II – Data and Infrastructure