**Pending Board Approval**

The WISD's Mission is to educate, serve, and advocate with students, families, schools, and the community. We disrupt racial inequities, build just educational systems, and expand access for all learners. We value human potential while striving to support current and future generations of Washtenaw County to enrich as many lives as we possibly can.

The WISD’s Vision is to be a leader in empowering, facilitating, and delivering high-quality, boundary-spanning, educational system that educates all children through an equitable, inclusive, and holistic approach.

SUMMARY

The LEA Site Coordinator position is responsible for managing desktop team staff and is responsible for planning, designing, and implementing department customer service processes while supporting end users for a wide range of projects and technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Demonstrates a strong commitment to equity, social justice, and inclusion in all practices and position responsibilities.
Demonstrates the ability to examine how his/her/their position (directly or indirectly) impacts educational inequities in student achievement outcomes.
Engages in reflection and ongoing learning and development on critical concepts and terms identified in the Washtenaw ISD Educational Equity Policy including concepts such as cultural proficiency, racial equity, and systemic and structural inequities.
Provides desktop support at the district and building level.
Provides basic server assistance including account set up, file permissions authentication, and user management.
Provides oversight and management of members of the desktop team.
Implements, manages, and improves a customer service model for the technology department.
Manages, monitors, and improves customer service operations for the District technology help desk line.
Assists with managing help desk tickets and ticket assignments.
Evaluates, tests, and sets up new equipment as necessary.
Mentors the desktop team staff members to help improve professional, technical, and customer service skills.
Contributes to technology’s library of documentation – both creating new documentation and updating existing documentation as needed.
Helps provide training on common applications and software used by staff.
Installs, implements, and manages applications as required.
Works in a team environment.
Works with the Director of Technology to procure District and technology team equipment.
Builds and maintains ongoing relationships with vendors.
Oversees desktop team management platforms such as Google Workspace and mobile device management (MDM) platforms.
Commits to continuous improvement to understand the ever-changing landscape of technology.
Performs such other tasks as may from time to time be assigned by the supervisor.
Maintains regular predictable attendance.
Performs all the essential duties of a Technical Assistant.
Performs Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Provides oversight and management of members of the desktop team.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Alternative requirements that may be appropriate and acceptable to the Board of Education may be considered. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Minimum of a bachelor’s degree.
Three to five years supporting Macs and PCs in an enterprise environment.
One to three years supervising or mentoring desktop technicians.
Active directory experience including user and device management.
One to three years’ experience with customer service-related tasks and duties with a focus on continuous improvement.
Experience working with Windows Server/AD domain infrastructure.
One to three years’ experience with managing Chromebook devices and Google Workspace administration.
One to three years’ experience with managing Apple devices in an enterprise environment (such as using Jamf or Mosyle).
One to three years’ experience with managing Microsoft Windows imaging solutions.
Such alternatives to the above qualifications as the Board may find appropriate and acceptable.

CERTIFICATES, LICENSES, REGISTRATIONS

NA

LANGUAGE SKILLS

Demonstrates ability to understand, assess, and propose solutions for resolving customer questions and issues.
Demonstrates ability to read, analyze, and interpret periodicals, operating instructions, procedure manuals, and professional journals.
Demonstrates ability to write routing reports, business correspondence, and procedure manuals.
Demonstrates ability to effectively present information and respond to questions from groups of educators, customers, and the general public.
Demonstrates ability to facilitate effective group processes.
Demonstrates ability to speak clearly and express self well in one-on-one conversations and in groups.
Develops effective written communications and uses them appropriately.

TECHNICAL SKILLS

Demonstrates ability to apply technology and innovation to improve efficiency and solve problems.
Demonstrates a strong working knowledge of the evolving field of technology and its uses for instructional practices and management, including distance and virtual learning.
Demonstrates familiarity with current and emerging technology issues impacting ISDs and local districts related to instruction and related technological areas – (REQUIRED).
Demonstrates strong technology skills – (REQUIRED).
Demonstrates ability to integrate technology into the everyday workflow is necessary.
Demonstrates ability to implement and adopt new technologies.

MATHEMATICAL SKILLS

Demonstrates ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Demonstrates ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Demonstrates familiarity with binary and hexadecimal mathematics as pertains to IP (VLSM, CIDR and Subnet Notation).

REASONING ABILITY

Demonstrates ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Demonstrates ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Exhibits a high level of professionalism with the ability to handle confidential information, use good judgment, plan and handle complex projects and maintain a flexible attitude.
Demonstrates ability to interpret complex technical documents.
Demonstrates ability to define problems, collect data, establish facts, and draw valid conclusions.
Demonstrates ability to effectively manage time and resources.
Demonstrates ability to manage multiple simultaneous tasks and/or projects.

INTERPERSONAL SKILLS

Possesses excellent customer service and communication skills with a client centered focus.
Demonstrates ability to build rapport with others and to serve diverse publics.
Demonstrates ability to take initiative, work well with others as a collaborative team member, and exhibit good communication skills.
Demonstrates ability to mentor and provide direction to entry level technicians.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and to talk or hear. The employee must frequently lift and/or move up to 50 pounds such as files and training material. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. The ability to travel to other buildings is required. The position requires the individual to sometimes work irregular or extended work hours and meet multiple demands from several people.

ENVIRONMENTAL ADAPTABILITY

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is quiet to loud depending upon the activity in the particular part of the day. Occasionally the employee may be required to be outdoors for a short period of time, and therefore subject to varying weather conditions, for purposes of accomplishing the essential functions of this job.

FUNCTIONS OF POSITION DESCRIPTION

This position description has been prepared to define the general duties of the position, provide examples of work and to detail the required knowledge, skills and ability as well as the acceptable experience and training for the position. The description is not intended to limit or modify the right of any supervisor to assign, direct and control the duties of employees under supervision. The WISD retains and reserves any and all rights to change, modify, amend, add to or delete from any portion of this description in its sole judgment. This position description is not a contract for employment. The WISD is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The District will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Employer.

This position description is not a contract for employment.

TERMS

Contract, salary and other employment conditions to be established by the Board of Education as reflected in the Non-Affiliated Staff Manual. Starting salary ranging (dependent upon experience) from $63,970 - $78,620.

Washtenaw Intermediate School District is a Drug-Free Workplace.

It is the policy and commitment of the Washtenaw Intermediate School District not to discriminate on the basis of race, color, religion, national origin, sex, disability, age, height, weight, familial status, marital status, genetic information, sexual orientation or any legally protected characteristic, in its educational programs, activities, admissions, or employment policies in accordance with Title IX of the 1972 Educational Amendments, executive order 11246 as amended, Section 504 of the Rehabilitation Act of 1973 and all other pertinent state and Federal regulations.