TITLE: Building Support Technician
DEPARTMENT: Technology
REPORTS TO: Director of Technology
POSITION SUMMARY: To provide support to district personnel in the use of hardware, software, and
other various computer applications. This is done by means of repair, tracking, deployment and
management of devices. Building assignments as well as management responsibilities are
determined based upon the technology team hierarchy and needs.
TERMS OF EMPLOYMENT: 260 days with appropriate vacation; 8 hours per day, excluding half hour
lunch; Work hours to be established by the director of technology in conjunction with the board of
education.
COMPENSATION: Based upon building support technician hourly pay schedule
WORKING CONDITIONS:
● Traditional office setting
● Interacting with students, guardians, and staff.
● Possible occasional exposure to blood, bodily fluids, tissue, or hazardous materials.
● Travel to and from buildings within the district.
● Remote access to systems as applicable.
● Occasional need to lift up to 50 pounds.

JOB QUALIFICATIONS:
● Technical, Associates, and/or Bachelor’s degree in Computer Science, Information Systems,
related field, or equivalent experience preferred.
● Three (3) or more years of experience in an information technology role is preferred.
● Experience using helpdesk ticketing software preferred.
● Technology certifications preferred.
● Complete additional training as requested.
● Such alternatives to the above qualifications as the Board of Education may find appropriate.

KNOWLEDGE, SKILLS, & ABILITIES:
● Ability to monitor, manage, develop, and upgrade devices needed within the district.
● Highly proficient in deployment and training on devices utilized by both students and staff.
● Expertise in utilizing software that has the ability to automate tasks and updates.
● Demonstrated skill in consulting and working with systems support and network administration
● Remains up-to-date on current developments in information technology
● Strong written (grammar, spelling and punctuation) and verbal communication skills
● Adheres to strict confidentiality standards including FERPA, HIPAA, copyright, licensing, and
any other relevant standards
● Ability to establish priorities, work independently and meet objectives with minimal supervision.
● Demonstrates reliability, timeliness, and consistent good attendance.

cont...

ESSENTIAL DUTIES:
1. Perform troubleshooting and diagnosis of hardware & software issues in multiple operating
systems/environments along with necessary upgrades.
2. Install, replace, and repair equipment and system components which includes device
teardown, parts testing, and asset disposition.
3. Document and manage resolutions within the help desk ticket system.
4. Assist with device assignment and tracking in device management software.
5. Consult and assist in the enrollment and rollout of new client devices..
6. Responsible for network troubleshooting of client devices.
7. Helps maintain inventory of technology equipment.
8. Coordinates building and district wide staff development opportunities as needed to help
district personnel effectively utilize technology in their classrooms, buildings and departments.
9. Provide information and recommendations to the Director of Technology related to hardware
and corresponding equipment purchases.
10.Maintain strict confidentiality and exercise prudent judgment in discussions related to student
and staff information.
11. Comply with Board of Education policy, administrative/supervisory directives, and terms of
agreement.
12.Perform other duties as assigned by the director of technology.
EVALUATION:
Performance of this position will be evaluated annually in accordance with Board of Education policy
This is in coordination with the respective employee handbook/agreement.
The qualifications listed above are intended to represent the education, experience, skill, and ability
levels typically needed to successfully perform the essential duties contained in this job description.
The qualifications should not be viewed as individual absolute standards, but considered holistically
with other position-related criteria.

EEO Disclaimer

Findlay City Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), disability, age, religion, military status, ancestry or genetic information (collectively, "Protected Classes").

The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.