The Indiana Online Student Success Specialist is responsible for assisting in the day-to-day operations of student services. The Student Success Specialist will be responsible for analyzing data, looking at trends, identifying students at risk, and assisting in communication with stakeholders in supporting all students.

PERFORMANCE RESPONSIBILITIES

Develop and maintain relationships with school counselors and stakeholders as assigned.
Lead specialized areas as assigned. (ie. Dual Credit, AP, Homeschool, etc.)
Analyze SIS data to support students on a weekly basis and track data on student performance following the intervention protocol.
Serve as a district liaison to help counselors and teachers of record with student support.
Communicate with stakeholders through various formats.
Provide guidance to parents and students.
Provide support with professionalism and courtesy when responding to incoming phone calls.
Assist with and provide guidance to students and counselors with student scheduling.
Actively participate in Indiana Online and CIESC Team Meetings.
Contribute to new initiatives to further the growth of the program.
Represent Indiana Online on committees and workgroups as requested.
Engage in professional learning opportunities per organization or supervisor’s request.
Report directly to and is evaluated by the Indiana Online Assistant Director.
Complete other tasks or duties as assigned by the Indiana Online Assistant Director or Indiana Online Director.

REQUIRED SKILLS AND QUALIFICATIONS

Bachelor’s Degree in education or counseling required
Master’s Degree in education or counseling preferred
3+ years experience in an educational setting preferred
Superior attention to detail
Excellent oral, written, and interpersonal communication skills
Ability to be a self-starter and multitask
Experience with Google Suite tools required
Experience running reports and analyzing data with ability to create spreadsheets, graphs, etc.
Experience using a student information system preferred
Experience using a learning management system preferred