The Kalamazoo Regional Educational Service Agency (KRESA) is a critical part of Michigan’s education system serving the Greater Kalamazoo region and provides specialized services to schools and communities and optimizes resources by centralizing innovative programs and services. We partner with school districts and the broader community to offer essential programs including early childhood education, special education, career learning, and educator development, ensuring that learners of all ages receive the support they need.

We are currently seeking a Business Systems Analyst at the KRESA Service Center in Portage, Michigan. Will consider hybrid work 90 days after hire.

The essential responsibilities for this position include but are not limited to:

Align services with KRESA Centers of Excellence (Early Childhood Education, Special Education, Career Connect, Educator Supports, & Operational Supports), Core Values (Collaboration, Innovation, Compassion, Respect, and Integrity) and Culture & Belonging principles to engage and serve all students
Provide responsive, high-quality support for all business systems and applications, addressing user inquiries and resolving issues promptly
Work assigned support tickets in a timely manner, ensuring accurate documentation and effective communication with users throughout the resolution process
Maintain and enforce key security controls—including SSO, MFA, encrypted data transfer, whitelists, and geo‑fencing—to ensure safe work practices and protect all systems
Monitor application performance, verify correct operation, and proactively identify areas for improvement
Maintain a comprehensive understanding of all business systems and their interoperability
Analyze business processes and recommend solutions to streamline operations and increase efficiency
Leverage AI tools and data-driven insights to enhance client productivity and organizational outcomes
Develop and deliver training materials and sessions for new and existing users, ensuring effective onboarding and ongoing skill development
Maintain accurate, accessible documentation for all assigned applications, including internal resources and user guides
Communicate updates, status, and completion information to stakeholders through appropriate channels
Configure and support data integrations, ensuring seamless and secure data flow between systems
Create and maintain reports using tools such as Cognos, Excel, and data transformation scripts
Apply advanced knowledge of relational databases, SQL, APIs, and SFTP protocols to support business needs
Ensure strict adherence to data governance, confidentiality, and compliance requirements, including HIPAA and FERPA
Stay informed of state and federal financial and HR guidelines, reporting deadlines, and requirements, and communicate these to users
Act as a liaison between vendors and district staff on escalated tickets, managing implementations and upgrades
Facilitate and maintain an application user group, organizing regular meetings and trainings
Support teams in using data for informed decision-making and continuous improvement
Meet deadlines and keep management informed of project status
Adapt to frequent changes in the work environment and perform other duties as assigned
Maintain regular and consistent attendance and comply with all KRESA policies and procedures
Regular and consistent attendance
Other duties as assigned

Qualified candidates will have a Bachelor’s degree or equivalent experience required or equivalent combination of education and experience. Experience in school finance and/or human resources is preferred. Experience with PowerSchool ERP/eFinance Plus or other ERP systems is highly desirable.

Certifications

MSBO Certification in Business Office or related track required within two years of hire

Other skills and abilities include:

Embraces and supports KRESA philosophies related to our core values (Collaboration, Innovation, Compassion, Respect, and Integrity), Culture & Belonging, and Continuous Improvement
Embraces and supports KRESA’s vision of a transformative, equitable and innovative education for all in the Greater Kalamazoo region
Ability to interact effectively with individuals from a wide range of identities and lived experiences
Ability to discuss differences with colleagues and clients in a manner that supports building positive working relationships
Proficiency in project management methodologies (Waterfall, Agile, Scrum, Kanban)
Strong understanding of fund accounting, HR processes, and terminology
Advanced skills in Excel, data transformation, and reporting tools
Excellent communication, presentation, and interpersonal skills; able to engage with stakeholders at all levels
Effective problem-solving, analytical, and judgment abilities
Ability to adapt to change, meet deadlines, and work collaboratively in a team-oriented environment

This is a 12-month calendar position in job grade 16T with an annual pay rate between $60,009.12 and $88,050.96.

KRESA employees enjoy a comprehensive benefit offering that includes health insurance, paid time off, retirement benefits through Michigan’s Office of Retirement Services, tuition reimbursement, student loan forgiveness and wellness incentives – all within a supportive and caring culture centered around our values of collaboration, innovation, compassion, integrity, and respect.

A Great Place to Live and Work

Kalamazoo was recently recognized as a great place to live in the 2024 50 Best Places to Live roundup by Money.com. Kalamazoo was noted for its abundant family-friendly activities and appreciation for artisan-crafted goods, as well as the Kalamazoo Promise, a scholarship for each Kalamazoo Public School resident graduate that provides up to 100% tuition for post-secondary education.

Notice of Non-discrimination: It is the policy of Kalamazoo Regional Educational Service Agency that no discriminating practices based on race, color, national origin, sex (including sexual orientation or sexual identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category be allowed during any program, activity, service or in employment. The following position at Kalamazoo RESA has been designated to handle inquiries regarding the nondiscrimination policy: Assistant Superintendent of Human Resources. Contact information: 269-250-9200, 1819 E. Milham Ave, Portage, MI 49002.

Auxiliary aids and services are available upon request to individuals with disabilities.