The Kalamazoo Regional Educational Service Agency (KRESA) is a critical part of Michigan’s education system serving the Greater Kalamazoo region and provides specialized services to schools and communities and optimizes resources by centralizing innovative programs and services. We partner with school districts and the broader community to offer essential programs including early childhood education, special education, career learning, and educator development, ensuring that learners of all ages receive the support they need.

We are currently seeking a Support Specialist II with the Michigan Data Hub. This position is remote/hybrid, with occasional travel within Michigan. Candidates must reside within Michigan, or a commutable distance.

Summary:

The Michigan DataHub Support Specialist II provides advanced technical support for data integrations and customer-facing applications. This role focuses on troubleshooting system issues, supporting API-based services, and ensuring secure, FERPA-compliant data handling. Responsibilities include mentoring Tier I staff, working with partners\vendors, maintaining documentation and web resources, and assisting with software testing and end-user training. The position requires problem-solving skills, knowledge of K-12 SIS data, and the ability to deliver accurate, timely solutions that reflect KRESA’s core values and commitment to equity and innovation.

The essential responsibilities for this position include but are not limited to:

Troubleshoot and support technical integrations, including data exchange between platforms and applications
Provide support for customer-facing application systems
Diagnosing and resolve issues efficiently using remote support tools
MiServiceDesk & vendor coordination (opening/managing tickets, following vendor resources and matrices such as MSDS component alignment
Support State services via API (UIC Services, Snack‑Pack/portable records, Direct Certification
Understanding SIS data prerequisites (e.g., UIC uniqueness, student ID alignment for downstream consumption)
Identity & access management across MiDataHub SSO
Ensure compliance with FERPA‑aligned data handling
Mentor Tier I support staff by offering guidance, training, and work prioritization
Maintain customer-facing applications, including websites, documentation, social media, and project management tools
Assist in maintaining the product catalog with accurate and timely information
Assist with testing software updates to ensure correct functionality
Provide training and maintain end user support documentation and guides.
Other duties as assigned

Qualified candidates will have:

Bachelor’s Degree in Information Systems or related field or five years of related experience
3+ years supporting applications

Preferred Experience:

· Supporting API integrations and OAuth 2.0, claims‑based authorization, and HTTPS

· SIS‑specific integration competency (PowerSchool, Infinite Campus, Skyward, etc.; knowing state documentation and setup/sync orders

· MiDataHub Cockpit, Launchpad, and SSO (navigating agreements, reports/exports, utilities; supporting federated login via district Google/Microsoft identity)

Certificates, License, Registration: 

Related technology certifications

Travel Requirements:

This position requires occasional day and overnight travel.

This is a 12-month calendar position in job grade 15T with a yearly rate of pay between $52,137 and $71,722.

KRESA employees enjoy a comprehensive benefit offering that includes health insurance, paid time off, retirement benefits through Michigan’s Office of Retirement Services, tuition reimbursement, student loan forgiveness and wellness incentives – all within a supportive and caring culture centered around our values of collaboration, innovation, compassion, integrity, and respect.

A Great Place to Live and Work

Kalamazoo was recently recognized as a great place to live in the 2024 50 Best Places to Live roundup by Money.com. Kalamazoo was noted for its abundant family-friendly activities and appreciation for artisan-crafted goods, as well as the Kalamazoo Promise, a scholarship for each Kalamazoo Public School resident graduate that provides up to 100% tuition for post-secondary education.

Notice of Non-discrimination: It is the policy of Kalamazoo Regional Educational Service Agency that no discriminating practices based on race, color, national origin, sex (including sexual orientation or sexual identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category be allowed during any program, activity, service or in employment. The following position at Kalamazoo RESA has been designated to handle inquiries regarding the nondiscrimination policy: Assistant Superintendent of Human Resources. Contact information: 269-250-9200, 1819 E. Milham Ave, Portage, MI 49002.

Auxiliary aids and services are available upon request to individuals with disabilities.

Michigan DataHub - Support Specialist II