The Kalamazoo Regional Educational Service Agency (KRESA) is a critical part of Michigan’s education system serving the Greater Kalamazoo region and provides specialized services to schools and communities and optimizes resources by centralizing innovative programs and services. We partner with school districts and the broader community to offer essential programs including early childhood education, special education, career learning, and educator development, ensuring that learners of all ages receive the support they need.

We are currently seeking a Technology Support Specialist at Allegan Public Schools in Allegan, Michigan. The essential responsibilities for this position include but are not limited to:

Align services with KRESA Core Values (Collaboration, Innovation, Compassion, Respect, and Integrity) and Culture & Belonging principles to engage and serve all students
Resolve help desk requests, providing regular updates, status, and completion information so end users are well informed
Deploy, configure, and repair Windows laptops, Chromebooks, tablets, mobile devices, monitors, printers, phones, etc
Troubleshoot and repair connectivity issues with wired and wireless networks
Provide level 1 support on educational and productivity applications such as Google Workspaces, Office 365, etc
Mount or replace wireless access points, telephones, surveillance cameras and card readers in collaboration with the network team
Support classroom technology and audio-visual systems including interactive displays, wireless projection, projectors, document camera’s, sound systems
Perform initial troubleshooting and support for door access controls
Troubleshoot, clean, and aim surveillance cameras
Responsible for maintaining accurate inventory of district devices
Provide support at other districts as needed
Assist the helpdesk, network and systems teams as needed
Follow standard operating procedures (SOP’s)
Regular and consistent attendance
Other duties may be assigned

Qualified candidates will have a high school diploma/GED, a CompTIA A+ Certification, or related relevant experience and/or training. Technical certifications are preferred; examples include CompTIA, Microsoft, Google, AWS, Rukus, Avigilon, security-related, or cloud-related.

This is a 12-month calendar position in job grade 14T with a yearly rate of pay between $43,534.80 and $57,085.92.

KRESA employees enjoy a comprehensive benefit offering that includes health insurance, paid time off, retirement benefits through Michigan’s Office of Retirement Services, tuition reimbursement, student loan forgiveness and wellness incentives – all within a supportive and caring culture centered around our values of collaboration, innovation, compassion, integrity, and respect.

A Great Place to Live and Work

Kalamazoo was recently recognized as a great place to live in the 2024 50 Best Places to Live roundup by Money.com. Kalamazoo was noted for its abundant family-friendly activities and appreciation for artisan-crafted goods, as well as the Kalamazoo Promise, a scholarship for each Kalamazoo Public School resident graduate that provides up to 100% tuition for post-secondary education.

Notice of Non-discrimination: It is the policy of Kalamazoo Regional Educational Service Agency that no discriminating practices based on race, color, national origin, sex (including sexual orientation or sexual identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category be allowed during any program, activity, service or in employment. The following position at Kalamazoo RESA has been designated to handle inquiries regarding the nondiscrimination policy: Assistant Superintendent of Human Resources. Contact information: 269-250-9200, 1819 E. Milham Ave, Portage, MI 49002.

Technology Support Specialist - Allegan