The Kalamazoo Regional Educational Service Agency (KRESA) is a critical part of Michigan’s education system serving the Greater Kalamazoo region and provides specialized services to schools and communities and optimizes resources by centralizing innovative programs and services. We partner with school districts and the broader community to offer essential programs including early childhood education, special education, career learning, and educator development, ensuring that learners of all ages receive the support they need.

We are currently seeking a Network Administrator at the Kalamazoo RESA Service Center in Portage, Michigan. This role will focus on physical security administration using Avigilon (ACC and ACM), while also participating in an on-call rotation with other network administrators, on the team. The essential responsibilities for this position include but are not limited to:

Align services with KRESA Core Values (Collaboration, Innovation, Compassion, Respect, and Integrity) and Culture & Belonging principles to engage and serve all students
Manage and monitor all network monitoring and management systems
Manage and maintain DHCP Server and Scopes
Manage and maintain internet filtering solution
Configure, maintain, and troubleshoot routers, switches, firewalls, and other networking devices including Cisco, HPE, Aruba, and Palo Alto.
Participate in the evaluation, operation and testing of software, hardware, and network security configurations
Provides timely updates, status, and completion information to manager, helpdesk ticket system, and/or users, via voicemail, email, or in-person communication.
Coordinates activities with help desk, system services, or other technology teams.
Create and maintain Standard Operating Procedure documentation
Assist network engineers with deploying network infrastructure
Provides guidance and mentorship to junior network administrators
Consistently follows departmental SOP’s
Provides feedback during team meetings and project planning meetings
Install, manage and maintain network battery backups
Willing to work overtime and on-call as necessary to meet organizational needs
Other duties as assigned.

Must have knowledge of and comply with the policies and procedures contained in the Kalamazoo RESA handbook.

This role involves travel to the various school districts that we serve. The amount of travel varies, with an average of 45% and a maximum 80%. The Network Administrator can submit expense reports for mileage reimbursement. An active driver's license and a personal vehicle are required for this role.

Qualified candidates will have an Associates degree; or three to five years related job experience and/or training; or equivalent combination of education and experience. Previous experience working in a position supporting physical security systems is a plus. Cisco CCNA/CCNP, Ruckus Certified Network Implementer (or equivalent), Avigilon ACC Operator & Administrator certifications preferred.

Other skills and abilities include:

Embraces and supports KRESA philosophies related to our core values (Collaboration, Innovation, Compassion, Respect, and Integrity), Culture & Belonging, and Continuous Improvement
Embraces and supports KRESA’s vision of a transformative, equitable and innovative education for all in the Greater Kalamazoo region
Ability to interact effectively with individuals from a wide range of identities and lived experiences
Ability to discuss differences with colleagues and clients in a manner that supports building positive working relationships
Ability to communicate effectively including listening
Ability to efficiently use computer and applicable software
Ability to solve problems
Ability to read, analyze, and interpret data
Ability to write reports, correspondence, and documentation
Ability to continuously learn and improve skills, and retain certifications
Adapts to frequent changes in the work environment
Works in a team-oriented fashion
Practices safe work habits
Uses equipment and material properly
Holds a valid and current driver’s license. Possess reliable vehicle transportation
Regular and consistent attendance.

This is a 12-month position in job grade 16T with an annual rate of pay between $60,009.12 and $88,050.96.

KRESA employees enjoy a comprehensive benefit offering that includes health insurance, paid time off, retirement benefits through Michigan’s Office of Retirement Services, tuition reimbursement, student loan forgiveness and wellness incentives – all within a supportive and caring culture centered around our values of collaboration, innovation, compassion, integrity, and respect.

A Great Place to Live and Work

Kalamazoo was recently recognized as a great place to live in the 2024 50 Best Places to Live roundup by Money.com. Kalamazoo was noted for its abundant family-friendly activities and appreciation for artisan-crafted goods, as well as the Kalamazoo Promise, a scholarship for each Kalamazoo Public School resident graduate that provides up to 100% tuition for post-secondary education.

A Great Place to Live and Work

Notice of Non-discrimination: It is the policy of Kalamazoo Regional Educational Service Agency that no discriminating practices based on race, color, national origin, sex (including sexual orientation or sexual identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category be allowed during any program, activity, service or in employment. The following position at Kalamazoo RESA has been designated to handle inquiries regarding the nondiscrimination policy: Assistant Superintendent of Human Resources. Contact information: 269-250-9200, 1819 E. Milham Ave, Portage, MI 49002.