Pending board approval for 2025-26 budget

The Kalamazoo Regional Educational Service Agency (KRESA) is a critical part of Michigan’s education system serving the Greater Kalamazoo region and provides specialized services to schools and communities and optimizes resources by centralizing innovative programs and services. We partner with school districts and the broader community to offer essential programs including early childhood education, special education, career learning, and educator development, ensuring that learners of all ages receive the support they need.

We are currently seeking an Application Analyst II at the Kalamazoo RESA Service Center in Portage, Michigan. The essential responsibilities for this position include but are not limited to:

Align services with KRESA Core Values (Collaboration, Innovation, Compassion, Respect, and Integrity) and Culture & Belonging principles to engage and serve all students
Implement new functionality and expand current functionality in OnBase
Assist with the ongoing development, support, upgrades and enhancements of OnBase
Willing to travel to meet with current and potential users to discuss solutions, provide support, and ensure that their needs are being met
Provide advanced troubleshooting, support and guidance for all applications and integrations as needed
Participate in the workflow analysis process including design sessions, providing project status, go-live support and training on new and existing functionality
Monitor application performance and security, identifying and mitigating potential vulnerabilities
Conduct regular security assessments and audits to ensure compliance with security policies and regulations
Develop forms, processes and reports as needed
Build process prototypes to determine feasibility when warranted
Communicate project status to stakeholders and management as needed
Use and maintain integrations with various business and HR platforms
Ensure proper data governance protocols and are in place and in compliance with FERPA and district data sharing agreements
Work with staff to ensure application integrations are operational and data errors are resolved
Provide system training and software demonstrations as needed
Maintain accurate system documentation
Willing to work outside of normal business hours and on-call as necessary to meet organizational needs
Perform other duties as assigned

Must have knowledge of and comply with the policies and procedures contained in the Kalamazoo RESA handbook.

Qualified candidates will preferably have a Bachelor's degree in related field with 4+ years of application support; business and HR systems support preferred. Microsoft, AWS, and Information Security are preferred and maintain up-to-date OnBase certification(s). Other skills and abilities include:

Embraces and supports KRESA philosophies related to our core values (Collaboration, Innovation, Compassion, Respect, and Integrity), Culture & Belonging, and Continuous Improvement
Embraces and supports KRESA’s vision of a transformative, equitable and innovative education for all in the Greater Kalamazoo region.
Ability to interact effectively with individuals from a wide range of identities and lived experiences
Ability to discuss differences with colleagues and clients in a manner that supports building positive working relationships
Understanding of education privacy and compliance laws
Ability to communicate effectively including listening
Excellent project management, communication, and presentation skills required
Flexible and open-minded when working with staff and various stakeholders
Works in a team-oriented fashion
Ability to efficiently troubleshoot computer and software issues
Strong problem-solving skills
Displays willingness to support and make decisions with sound judgment in timely manner
Ability to read, analyze and interpret data
Ability to write reports, correspondence, create thorough documentation and procedures
Maintains confidentiality
Adapts to frequent changes in the work environment and technology
Practice safe work habits
Uses equipment and material properly

This is a 12 month calendar position in job grade 16T with an annual rate of pay between and $57,190.00 and $85,232.00

KRESA employees enjoy a comprehensive benefit offering that includes health insurance, paid time off, retirement benefits through Michigan’s Office of Retirement Services, tuition reimbursement, student loan forgiveness and wellness incentives – all within a supportive and caring culture centered around our values of collaboration, innovation, compassion, integrity, and respect.

A Great Place to Live and Work

Kalamazoo was recently recognized as a great place to live in the 2024 50 Best Places to Live roundup by Money.com. Kalamazoo was noted for its abundant family-friendly activities and appreciation for artisan-crafted goods, as well as the Kalamazoo Promise, a scholarship for each Kalamazoo Public School resident graduate that provides up to 100% tuition for post-secondary education.

Notice of Non-discrimination: It is the policy of Kalamazoo Regional Educational Service Agency that no discriminating practices based on race, color, national origin, sex (including sexual orientation or sexual identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category be allowed during any program, activity, service or in employment. The following position at Kalamazoo RESA has been designated to handle inquiries regarding the nondiscrimination policy: Executive Director of Human Resources. Contact information: 269-250-9200, 1819 E. Milham Ave, Portage, MI 49002.