The Kalamazoo Regional Educational Service Agency (KRESA) is a critical part of Michigan’s education system serving the Greater Kalamazoo region and provides specialized services to schools and communities and optimizes resources by centralizing innovative programs and services. We partner with school districts and the broader community to offer essential programs including early childhood education, special education, career learning, and educator development, ensuring that learners of all ages receive the support they need.

We are currently seeking a Career Connect Campus Receptionist at the Career Connect Campus (opening in August 2025) in Portage, Michigan.

This is a 12 month calendar position in job grade 12 with an annual rate of pay between $27,844 and $40,753.

Essential Duties and Responsibilities:

Greet and welcome visitors, students, and staff with a warm and welcoming demeanor
Answer incoming calls, direct them appropriately, and take accurate messages
Maintain a clean and organized reception area
Assist with coordination of professional learning events within Career Connect Campus
Coordinate student parking passes with administration and student ID’s
Oversee substitute systems to minimize any disruptions to student learning
Respond to inquiries from students, parents, staff and community members via phone, email, or in person
Utilize the campus security systems for maintaining a safe learning environment for staff and students
Coordinate with facilities team and supply chain program to manage deliveries
Manage incoming and outgoing mail
Assist with data entry, document management, and maintaining accurate records for campus operations
Monitor visitor access by issuing badges and maintaining visitor logs
Play an active role in hosting campus events including orientations, open houses, parent-teacher conferences, etc.
Ensure office supplies are stocked by monitoring inventory and placing orders as needed
Regular and consistent attendance
Other duties as assigned

Education and/or Experience:

Required: High school diploma or general education degree (GED) Preferred: customer service experience in a school office environment, experience with Google Workspace, Microsoft Office Suite

KRESA employees enjoy a comprehensive benefit offering that includes health insurance, paid time off, retirement benefits through Michigan’s Office of Retirement Services, tuition reimbursement, student loan forgiveness and wellness incentives – all within a supportive and caring culture centered around our values of collaboration, innovation, compassion, integrity, and respect.

A Great Place to Live and Work

Kalamazoo was recently recognized as a great place to live in the 2024 50 Best Places to Live roundup by Money.com. Kalamazoo was noted for its abundant family-friendly activities and appreciation for artisan-crafted goods, as well as the Kalamazoo Promise, a scholarship for each Kalamazoo Public School resident graduate that provides up to 100% tuition for post-secondary education.

Notice of Non-discrimination: It is the policy of Kalamazoo Regional Educational Service Agency that no discriminating practices based on race, color, national origin, sex (including sexual orientation or sexual identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category be allowed during any program, activity, service or in employment. The following position at Kalamazoo RESA has been designated to handle inquiries regarding the nondiscrimination policy: Executive Director of Human Resources. Contact information: 269-250-9200, 1819 E. Milham Ave, Portage, MI 49002.