Desktop Technician I

40 Hrs Per Week/52 Weeks Per Year

$43,000-49,000

Health, Dental, Vision, Life, LTD, Pension Plan, Paid Time Off & More

SUMMARY:

As a member of the Media and Technology department, perform onsite and remote building/office/classroom technology support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Visit the individual buildings, offices, and classrooms on a rotating basis to solve hands-on technical issues.
Assist in technical troubleshooting by remote takeover or onsite visits.
Provide general maintenance and cleaning of technology equipment (Examples: replace projector bulbs, clean computers and projectors, replace/straighten cabling, etc.).
Assist other Media and Technology department employees with duties and projects.
Assist in maintaining equipment inventory.
Maintain tickets in the ticketing system.
Respond to work emails and requests as needed, efficiently
Recognize and escalate more complex problems to Tech II support
Log call activity within the ticketing system
Communicate the outcome of resolved technology issues to the individual requesting assistance
Demonstrate specific technology for staff to support their learning and enhance their knowledge/skills.
Serve on the District Technology Resource Committee.

PREFERRED QUALIFICATIONS:

· High school diploma or equivalent required.

· Coursework in technology from a college or technical school preferred;

· Experience in an educational technology environment preferred.

Background Check Required

Applications accepted until filled.