Come Join Our Team! Position Title: Help Desk Technician
Job ID: RR-134940	Salary Range/Level:		$22.59 - $30.15 2025-26 Hourly Range (commensurate with experience)
	Affiliation:		2025-2026 Union Affiliation: OPEIU II
	Work Location:		Thorburn Education Center – Mason, MI
	Schedule:		52 weeks / 5 days / 8 hours
	Reports To:		Josh Langfeldt Josh.langfeldt@inghamisd.org
	Application Deadline:		August 31, 2025

How To Apply
A completed online application is required. (See application instructions at Ingham ISD under Join Our Team.) Internal applicants, please use your Ingham ISD email address when applying.

About The Role
Under the general direction of the administrator and in compliance with established policies, procedures, and practices, provides help desk support and performs a variety of tasks in support of Ingham ISD, REMC 13, and constituent districts Provides help desk support and technical assistance to internal staff, constituent district personnel, and others including but not limited to support of both walkup and remote users (via phone/network/internet) on access issues (logins and passwords), software assistance and troubleshooting, hardware assistance and diagnostics, etc. Addresses reported technical issues to keep users operating efficiently. Documents all support requests and calls in ticket system, meets SLA’s and strives for first call resolutions. Escalates or arranges for additional technical support as needed. Configures new computer devices for staff and student use by installing the operation system and software. Completes set up of computer workstations, i.e., desktop or laptop computers, monitors, scanners, printers, mice, and keyboards.
About You
High school diploma or equivalent. Associates degree or equivalent in a computer related field is preferred. Two or more years of recent and relevant related experience and advanced skills in working with and/or supporting computing devices, applications, and databases. A computer related degree may be used in lieu of the experience requirement. Analytical ability and computer skills necessary to identify and resolve a variety of help desk technology issues, as well as to evaluate information and situations to determine the appropriate course of action without supervisor approval.
About Us		Why Join Ingham ISD
Ingham ISD is dedicated to providing high-quality educational supports for school districts, children, and families, with a strong focus on student achievement, leadership, and collaboration. We seek team members who are passionate about our mission, embrace innovation, and help foster a welcoming and inclusive environment. We encourage individuals committed to education who bring a variety of perspectives and experiences that will enhance our team and the communities we serve to apply.		Collaborative and supportive environment Opportunities for personal and career growth Impactful work Competitive Compensation We offer our employees top-tier benefits, including a choice of five health insurance plans, district-paid dental, vision, life insurance, and long-term disability. Visit our website for a comprehensive list of benefits.
Notice of Non-Discrimination
It is the policy of Ingham Intermediate School District not to discriminate on the basis of race, color, national origin, gender/sex, age, disability, height, weight, marital status, or lack of English language speaking skills, in its programs, services or activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Assistant Superintendent of Human Resources, 2630 West Howell Road, Mason, MI, 48854. (517) 244-1289.
Your Impact, Our Legacy: Join Ingham Intermediate School District for a Meaningful Career.

Help Desk Technician