Technician

Daily Expectations:

● Manage assigned buildings 1:1 Chromebook inventory.

● Responsible for repair of student 1:1 Chromebooks in an efficient and timely manner

● Maintain inventory of PC’s, Chromebooks and other devices, including repair history, warranty status, and parts inventory.

● Help fellow technicians with support issues.

● Document solutions: If you have a technical issue and found a resolution - document this is and ask Manager to review.

● Follow Process and Procedures established by the Technology Department including Inventory and Support Procedures.

● Keep work facilities and personal space clean and organized.

● Perform repairs on PC's, Chromebooks, projectors and printers.

● Participate in new Installations or other work as directed by Managers or IT Director.

● Respond to requests in person, electronically, on the phone with a positive helpful attitude. Create tickets as needed. Ask managers, other techs or IT Director for help when you are not sure how to handle a situation or issue.

● Work overtime when requested by Managers, IT Director.

● Must be able to lift/carry up to 50 lbs

● Ability to work on a ladder.

● Provide updates, status, and completion information to manager/supervisor.

Customer Service: Provide excellent customer service by listening, restating and follow up.

● Acknowledge Request: Respond to requests in a professional and courteous manner for support by communicating with the customer verbally and or electronically.

● Determine Resources to resolve issue: Documentation found on web or google drive, other technicians or managers or subject matter experts, vendors etc...

● Provide a timeline for resolution:

● Resolve and follow up with customer to verify all requests have been completed - follow up with them again if needed.

Duties and Responsibilities:

● Exceptional communication skills to establish and maintain collaborative working relationships with students, parents, staff, and community members.

● Professional Development for new staff in the area of technology

● Responsible for managing multiple priorities including tickets, device repair, documentation, projects and other assigned tasks.

● Support Everything Technology

○ Network: Internet and Phone

○ Devices: Laptops, Desktops, iPads, MiFis, iPhones, Printers, Scanners, wire racks, peripherals

○ Software and Application Support

○ Infrastructure Support: Work with Network Admin, IT Director, IT Manager as requested on servers, switches, AP’s, UPS, Cable Patching etc…

Help Desk and Inventory

○ Resolve all help desk requests following the customer service procedures above

○ Create tickets for work that is not already in a Help Desk Ticket

○ Update Devices in Inventory System with any changes to location

○ Image and Configure New Devices as directed

What You’ll Get Out of This Role:

● A dynamic and challenging role in a district that values financial stewardship and innovation.

● A comprehensive benefits package that includes longevity benefits after five years of service, a retirement plan, health insurance, and life insurance.

● Development and further training opportunities to support your professional growth.

● A collaborative and dedicated team that values your expertise and contributions.

Pay rate: $22 per hour

Length of Contract: 12 months

Location: Berrien Springs Public Schools

Hours worked: 7:00 – 3:30 (or 7:30 – 4:00)

Start Date: June 1, 2025 or as soon as available

Deadline to apply: May 2, 2025

Interested candidates may apply online at: https://jobs.redroverk12.com/org/1005

Alternatively, applications may be submitted to:

Jennifer Thies, Director of Human Resources

Berrien Springs Public Schools

P.O. Box 130

Berrien Springs, MI 49103

Email: jthies@homeoftheshamrocks.org

The Berrien Springs Public Schools Board of Education does not discriminate on the basis of race, color, national origin, sex (including sexual orientation and transgender identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected characteristic, (collectively, "Protected Classes") in its programs and activities, including employment opportunities.