HOURLY RATE: (DEPENDING ON EXPERIENCE)

YEARLY EMPLOYEE (260 DAYS); HOURS MAY VARY

VACATION AND HOLIDAY PAY AVAILABLE

Description:

Brandywine Community Schools is seeking a Help Desk Technician for our IT Department. The Help Desk Technician is responsible for providing entry level software, hardware, and network related technical assistance to all District end users using a combination of phone, email, and onsite support. This individual must clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed, and perform ticket entry in addition to performing physical repairs, maintenance, setup, and inventory.

KNOWLEDGE, SKILLS AND ABILITIES

Possess sound, independent judgment, including handling of confidential matters
Basic troubleshooting and problem solving skills
Understanding of computer systems - Windows and Chrome OS
Understanding of computer hardware
Ability to effectively manage time and responsibilities
Ability to develop professional working relationships with staff, parents, students, and community members
Ability to work independently as well as with a team

SPECIAL REQUIREMENTS

Required: High School diploma or equivalent
Proposed: Associate Degree or higher in Computer Science, Information Technology, or related field
Candidate must agree to authorize Brandywine Community Schools to conduct a criminal history search via fingerprinting

For inquiries only, contact

Mr. Cody Ostrander, IT Director

costrander@brandywinebobcats.org

POSITION POSTED UNTIL FILLED

Strategic Plan

Brandywine Website

Nondiscrimination Clause

Brandywine Community Schools does not discriminate on the basis of race, color, religion, sex, national origin, height, weight, marital status, political belief, genetic information, disability or any other legally protected category, (collectively, "Protected Classes"), in its programs and activities, including employment opportunities. Title IX: Elise Sorensen, Director of Adult, Alternative and Special Education. Section 504 Coordinator: Matt Severin, Principal. Civil Rights Coordinator: Travis Walker, Superintendent.

For procedural information, please review Brandywine Community Schools Board policies.

HELP DESK TECHNICIAN